Policies Overview

1. Deliveries

All orders can take up to 3 business days to process, regardless of the shipping option selected at checkout.

We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Delivery Time Frames and Charges

Our delivery department operates Monday to Friday from 8 am to 5 pm.

Standard Delivery Fee: R115 (including vat)
Free Delivery: for orders above R749

Delivery Policy

Subject to availability and receipt of payment, all orders are processed within 1-3 days. Once orders have been dispatched to the courier, shipments should take 3-5 days. No shipments or deliveries will be done over weekends or holidays.

Should the company experience a high volume of orders, you may experience a delay in shipment of your order. All shipment delays will be communicated to the customer via email/WhatsApp.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Delivery charges for your order will be calculated and displayed at checkout or upon request. Delivery confirmation along with a tracking number will be sent via email once your order is processed and ready to be dispatched to the courier. Touch Of Crystal (Pty) Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

2. Terms & Conditions

Detailed Description of Products and/or Services

Touch Of Crystal (Pty) Ltd is an online store providing jewelry products.

Agreement of Sale

An agreement of sale between Touch Of Crystal (Pty) Ltd and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point, all products remain the property of Touch Of Crystal (Pty) Ltd.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Touch Of Crystal (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of products and services on this website, customer service and support, dispute resolution, and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers, patients, or the environment. However, due to the possibility of human and technical error, Touch Of Crystal (Pty) Ltd accepts no responsibility for the accuracy or completeness of the information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Variation

Touch Of Crystal (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

3. Return & Refund

If you wish to exercise your right to cancel your order or return a damaged or broken product when you receive it, you must inform Touch Of Crystal (Pty) Ltd within 1 working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

Touch Of Crystal (Pty) Ltd will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque or banker’s draft, a refund will be made by direct bank transfer to a bank account that you elect.

All refunds will be processed within 5-7 business days.

If you receive the wrong product you must contact Touch Of Crystal (Pty) Ltd within 1 working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the 1 actually ordered on our account.

4. Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than what is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone for any other purpose than it is intended. We do not store your credit card information.

We collect certain information from your visit to customize and improve your experience on our website. We also collect this information to better understand how our website is used in general.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.